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Location
Salary
$50 p/h
Job Type
Contract
Ref
BH-180819-2
Contact
Gemma Fernie
Contact email
Email Gemma
Posted
about 1 year ago
  • 12 month initial contract
  • $50/hr (excluding super)
  • Supporting enquiries of internal staff and students, related to the online buying/procurement system.
This position will provide strong customer service and transactional support and advice in response to Buying Desk assistance and other enquiries for internal staff and student through multiple channels – namely telephone, email, web, remote, UniBuy and the self-service portal.

Key Responsibilities:
  • The (Buying Desk) will provide responses and advice to University staff and other enquiries via telephone and/or written communication.
  • Enquires are to be handled in a professional, accurate and customer-focused manner, and within agreed service timeframes.
  • As part of Procurement Operations, this role will be the default central point of contact for Buying Desk related queries, the Service Centre Consultant (Buying Desk) requires the ability to understand internal policy and provide beneficial responses to a range of service in a professional and customer focused manner.
  • The primary focus of the role is to respond to Buying Desk related enquiries, which will make up the majority (75%) of workload.
  • The additional responsibilities of the position are the investigation, analysis and resolution of customer enquiries or processing tasks. Where applicable, any triaged enquiries that require further expert analysis and/or resolution are escalated through the appropriate channels to the relevant team.
Experience Required:
  • Excellent customer service and communication skills – (both written and oral), and a well-developed telephone manner.
  • Ability to use a range of online systems, including Concur as well as other Finance systems when required.
  • Demonstrated high level computer literacy skills and knowledge, with specific proficiency in the Microsoft Office package, email and Interactive Voice Response (IVR) technology
  • Ability to interpret policies and guidelines to provide accurate advice.
  • Ability to interpret relevant information and be able to communicate and advise clearly on related matters.
  • An ability to effectively prioritise workloads, work within defined parameters and be solution-oriented.
  • Capability to work independently and also as a member of a team.
  • Demonstrated high level interpersonal skills and expertise, with the ability to convey information to customers with empathy – both students and staff at all levels of the organisation.
  • Effective problem identification and troubleshooting skills.
  • Proven ability to share knowledge and Procurement / Finance expertise with the objective of ensuring the continual improvement of customer service delivery.

For further information on this role or to confidentially apply, please contact Gemma Fernie on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.