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Location
Sydney
Salary
AUD 110 ex super per hour
Job Type
Contract
Ref
BH-184685
Contact
Jai Barve
Contact email
Email Jai
Posted
1 day ago
IMMEDIATE - JIRA Administrator- 2 months - AUD 110 ex super per hour  - NSW Govt Client
Position Title  :   JIRA Administrator
Till   :   2 months
Pay Rate  :   AUD 110 ex super per hour 
Hours of Work  :   8 hours p/d
Location  :   Sydney CBD
MUST HAVE : Jira Service Management configuration
Knowledge & Experience:

- Deep expertise in Jira Service Management configuration, administration, and optimisation.
- Strong working knowledge of ITIL4 framework and its application to service desk operations.
- Proven ability to implement service request, incident, problem, and change management workflows within JSM.
- Understanding of service desk KPIs and reporting needs to drive continuous improvement.

Essential Skills and Experience
- Hands-on experience with Jira Service Management at an administrator level.
- Strong understanding of ITSM principles and the ability to apply ITIL4-aligned processes within JSM.
Demonstrated ability to assess current state systems and provide clear, actionable improvement recommendations.
Ability to configure workflows, SLAs, forms, automations, and queues based on business needs.

If you are interested, please share resume on jaib@ethosbc.com.au