$850 per annum
Job Type
Ulrike Levy
Contact email
Email Ulrike
5 months ago
This role is a key part of the Service Integration Program to improve the internal processes and optimise ITSM Processes. This includes investigate and analyse business problems or opportunities which contribute to improvements in business processes, policies and information systems; Model the current ‘As-Is’ and future ‘To-Be’ processes and tooling integrations, which form the basis for process redesign and improvements and recommend solutions  to achieve the targeted business outcomes and deliver business value. It requires experience in large-scale and complex organisations and the ability to engage with multiple and diverse stakeholders.

Skills and Experience required

  • Extensive business analysis experience including requirement gathering, process mapping, data analysis & solution design
  • Proven solid experience with designing, delivering and optimising ITSM processes - ITIL certification/IT Service  Management, SIAM
  • Experience working in  complex large scale multi-vendor solution integration environments
  • Experience and strong knowledge of Enterprise Tools - Remedy, Service Now, Jira & Confluence. (Create JIRA Dashboards etc.,)
  • Experience in Business Process Improvement /Re-engineering and data analysis in Service Integration projects - Lean Six Sigma highly regarded
  • ITIL Foundations or above certification highly desirable and/or equivalent operational Service Management experience  Desired Lean Six Sigma – Green Belt Cert
  • Relevant tertiary degree and/or professional qualifications
For further information on this role or to confidentially apply, please contact Ulrike Levy on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.