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Location
Salary
$900 - $1200 per day
Job Type
Contract
Ref
BH-185017
Contact
Gemma Fernie
Contact email
Email Gemma
Posted
3 days ago
Senior Verint Engineer (L3)

Senior Verint Engineer (L3) – 12-Month Contract 
Start Date: ASAP 
End Date: 01/12/2026
Daily Rate: up to $1200 per day
Location: Sydney (Parramatta, Kogarah, Kent Street) or Melbourne (Collins Street)
Hybrid: 2 days onsite per week

About the Opportunity We’re looking for a Senior Verint Engineer (L3) to join a major enterprise contact-centre technology team, supporting a large Recording & Analytics platform across BAU and project work.

This role is ideal for an experienced Verint specialist who can step straight into a complex environment and take ownership of escalations, improvements, and platform stability.

You will work closely with senior engineering leads, project teams, and operational stakeholders across both Sydney and Melbourne.

What You’ll Be Doing
  • Provide Level 3 support across Verint Recording & Analytics / WFO platforms
  • Lead escalations for complex incidents, working closely with L1 & L2 teams
  • Deliver patching, upgrades, configuration, and platform changes
  • Support “go-live” activities for new system changes and project deployments
  • Assist in the creation and administration of services for onboarding Verint resources CCP - Applications - Verint Eng…
  • Drive Continuous Service Improvement, including identifying opportunities for automation
  • Contribute to planning and design activities across BAU and project streams
What We’re Looking For
  • Strong Verint Recording & Analytics experience (mandatory)
  • Proven Level 3 background supporting Verint WFO/Recording in an enterprise environment
  • Deep understanding of incident, problem, and change management (ITIL)
  • Ability to work across complex contact-centre platforms (Avaya, Cisco, SIP, backbone etc.)
  • Strong troubleshooting skills across infrastructure, integrations, and recording paths
  • Experience supporting production go-lives and high-priority escalations CCP - Applications - Verint Eng…
  • A growth mindset - proactive, curious, and passionate about improving ways of working
  • Collaborative team player who values diversity and positive working relationship
Hybrid Work Options You can be based in either:
  • Sydney (Parramatta, Kogarah, Kent Street – 2 days onsite)
  • Melbourne (Collins Street – 2 days onsite)
The team commonly meets in Kogarah on Tuesdays

Apply Now If you're a Senior Verint Engineer ready to step into a critical L3 role within a major enterprise environment, we’d love to hear from you.
Click Apply or reach out for a confidential discussion.