The payments ecosystem is made up of a combination of providers that interact with each other during the payment transaction process: issuers and acquirers, credit card, networks, payment processors, payment gateways, independent sales organizations and value-added resellers, and payment facilitators
The position of Product Owner is to work with existing clients of payment services to ensure that their product is working as designed. Business and technical knowledge of the payments lifecycle will see you succeed in this role.
The position is initially a 12 month fixed term engagement offering an attractive salary based on relevant skills and experience. We would love to chat to exisiting Product Owners and/or Senior Business Analysts with end to end (business process and technical) payments experience.
Your daily responsibilities will include:
Assessing and monitoring the quality of our products and services to customers as well as ensuring appropriate support to ensure that service is of the highest quality.
Supporting teams through, technical product knowledge, product processes, communications and training.
Effectively handling, escalating and following up product related queries, issues and complaints to resolve customer concerns on the spot.
Strong stakeholder engagement is essential as you'll be have close client liaison as as well as work closely with the internal teams.
The team is highly collaborative and work with many stakeholders to scope, prioritise and deliver product and process improvement initiatives. You will gain exposure to many internal and external stakeholders, including IT, Digital, Risk, Legal and Compliance, Marketing and Transformation teams.
Sound like you? Please ensure that your profile highlights the relevant experience required for this role. Due to the current climate, no overseas interest please.
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