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Location
Sydney
Salary
$45/hr + super
Job Type
Contract
Ref
BH-165085
Contact
Aine Grimes
Posted
over 4 years ago
Skills Required
  • Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals
  • Excellent documentation skills
  • Independent problem-solving, self-directed but able to work well in a team
  • A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
  • Ability to escalate unresolved problems and requirements
  • Ability to work effectively under pressure with minimum supervision
 
Responsibilities
  • Operate 1:1 support desk to help support user outcomes
  • Pickup and action job tickets from helpdesk system.
  • Ensure all jobs are prioritised and actioned in a timely manner consistent with agreed Support Policy.
  • Make sure requesters are regularly informed of progress of support tasks and customer feedback is sought before ticket is closed.
  • Ensure any support tasks undertaken including phone requests and walk ups are entered into the helpdesk system.
  • Train staff, at point of need, in the operation of computer software and hardware.
  • Ensure that tasks are escalated or assigned to a third party teams and providers as appropriate.
  • Encourage and reinforce requester behaviour consistent with DOE policies.
  • Provide technical support to all staff at DOE
  • Keep current with technologies employed by DOE.
  • Basic server and client operating system administration including user management, group policy administration, security management, printer management, e-mail administration, application support, networking and wireless etc.
  • Maintain and service hardware attached to the DOE’s network.
  • Assisting in configuration, deployment and maintenance of a Standard Operating Environment (SOE).
  • Any other duties as requested


For further information on this role or to confidentially apply, please contact Aine Grimes on 02 8227 9200 or apply directly via the Apply for this job button. Only WORD FORMAT resumes will be accepted.